Talking With ReachCast: The Best Way to Respond to Negative Reviews
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Uploaded by reachlocal on Aug 1, 2011
Talking with ReachCast [http://blog.getreachcast.com] Every day, people are leaving reviews online about local businesses. Some are positive, some are negative. When you get a complaint or negative review online, how should you respond? In this episode of Talking with ReachCast, Mike Merrill of ReachLocal chats with Tiffany Monhollon about tips and best practices for responding to a negative review online, an important part of reputation management.
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