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Service First - 8: Técnicas Telefónicas Efectivas

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Uploaded by on Apr 20, 2009

Cómo atender bien a los clientes durante contactos por teléfono, fax y correo de voz. El DVD aborda todos los elementos de la comunicación: desde la expresión facial y gestos corporales, hasta las pautas, tono y volumen de voz.

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