CCNG's recent networking event hosted at the Philips Medical in Alpharetta, GA with best practice content presented by event sponsors:
· CCNG partner Interactive Intelligence - http://tinyurl.com/ydmsh7y
· CCNG partner Spanlink - http://tinyurl.com/yhozqmd
Presenters included Erwin Thomas, Senior Director Customer Care Solutions Center at Philips Medical and Michael Bardwell, Vice President IT at Dial America.
Details on CCNG.com web site include event webcasts -
Dial America - http://tinyurl.com/yz4sf6h
Philips Health Care - http://tinyurl.com/ydq3kvb
More contact center best practice content located in the on-demand webcast library on CCNG web site - http://tinyurl.com/yf4xc4l
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