"True Business Process Management is an amalgam of traditional workflow and the 'new' BPM technology. It then follows that as BPM is a natural extension of - and not a separate technology to - Workflow, BPM is in fact the merging of process technology covering 3 process categories: interactions between (i) people-to-people; (ii) systems-to-systems and (iii) systems-to-people - all from a process-centric perspective"
The benefits of adopting BPM?
BPM is not an industry specific technology. In fact, companies and organizations from a variety of industries, including healthcare, government, manufacturing, telecommunications, utilities, finance (banking, securities, etc.), and general commercial can benefit from adopting a BPM solution. BPM offers companies the unique opportunity to change the way they do business by using a seamless enterprise-wide solution to handle all of their internal business processes and tasks. The most obvious returns on investment would include:
* Increased efficiency
* Lower costs
* Improved customer service
* Quicker time to market
* Greater competitive advantage
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