Emergency Responder Communication Skills Handbook with author Brian Walsh PhD

The Emergency Responder Communication Skills Handbook was written to help first responders sharpen their interpersonal communication skills and make them even more effective than they already are.

In this short video, the author talks about the core message of his book.

As a professional emergency responder you are well trained to handle an extensive array of crises. Your intense and stressful work environment can cause depersonalization of casualties and victims, with potentially negative consequences for them.

Your words have a much greater influence on the welfare of your patients than you may ever realize. What you say and how you say it can either help or hinder your patients' recovery. Discover words and actions that support victim recovery, and others that can intentionally hinder it. Learn how the surroundings can upset casualties, and how a first responder can easily calm their distress. Explore powerful communication models for use in every facet of life - at work, at home, and at play.

Category:

Education

Tags:

• 911
• emergency
• paramedic
• EMT
• accident
• casualty
• patient
• ambulance
• rescue
• police
• victim
• first
• aid

[TalayahStovall]

This is a very informative video. Great information that can make the difference between life and death for an accident victim. Thanks for sharing!

[mcstie1]

u dont know how much u helped me