Cell Phone Straight Talk Wireless Review - Not Good!

This short film depicts how my reception from Straight Talk Wireless (AT&T Services Provider) worked. Please note that I purchased my Straight Talk phone on 9/15/10 and it did work up through 10/1/10. But, after 10/1/10 my phone no longer would hold reception. That is right the battery was fine but the reception would diminish whenever I placed or received a call. In one week I spent over 8 hours dealing with Straight Talk Customer Service Representatives... - And was told that there was no problem with reception in my area (AT&T confirmed this).
The screen of my phone displayed 5 signal bars (Full Reception) However, once the phone was used to answer or make a call the reception would be deleted to zero causing me to lose my call.
Straight Talk could not assist me in the matter- there last suggestion was for me to make a technology transfer, which mean I would have to purchase a 3rd phone and transfer my information from the AT&T Services Provider to Verizon. Yet, When Wal-Mart Representative (Dan) made the call to Straight Talk - My notes and approval of this transfer could not be found and Straight Talk refused to CREDIT me my Unlimited minutes for the month not to mention that they would not credit my account the 8 days of no service. A basic 101 business course will tell you if your product does not work, you either fix it so that it does work or you refund the customers money.
It was mentioned that I should purchase a different phone with better technology... My question to them, the Straight Talk Representative, which they could not answer was," "Why would you sell a product if the products technology was not compatible with your service providers?" I also suggested that Straight Talk mail me the appropriate phone with which the technology would be compatible to their service providers. The company would not do this.
I hope that they can improve their customer service skills, for even the Wal-Mart representative said that he hates calling Straight Talk - For they are very hard to deal with regarding customers and their purchases/phone issues.

Category:

Science & Technology

Tags:

• Straight
• Talk
• Wireless
• Cell
• Phone
• Walmart
• electronics
• educational
• Reception
• Service

[savetheworld568]

I just got the samsung R355 and it is BOSS!!! it was much cheaper than a smart phone and I get web access, mp3 player, camera, calendar, picture messaging, basically everything I need to be normal, haha. and the service with straight talk is awesome, haven't dropped a call, cause the network is verizon I think

[MrJessefontaine]

@savetheworld568 – good for you. Just make sure to keep your own notes when you call customer support - they do not stand by their word. They really need to work on intercommunication skills for it seems that notes of previous conversations are constantly being lost. However, you the customer are assured that every call is logged into the system under your account and that any service rep will be able to access the information. This is not the case – buyers beware

[MrJessefontaine]

I just wanted to reiterate that The problem was that I was told that Straight Talk would in fact credit my account, but, they soon denied having any notes on any of my 7 previous phone calls and they denied me a credit. The point is that the Straight Talk Company needs to improve their in-house communication skills as well as their customer relation skills for as of now they are not working together in resolving product issues and they are not taking care of their customers.

[db561000]

I bought an LG420 and started my Staight Talk service about 2 years ago. I was more than satisfied and found that the 420 had excellent signal. However I recieved an LG620 for Christmas and I've had nothing but problems with the signal! It goes from full to no service the entire time its powered up and It doesnt matter whether I'm downtown or out in the boonies. I've spoken to "Peggy" a few times but its useless. I would like newer phone but I'm going back to the 420 for now.

[koolwater16127]

STRAIGHT TALK STRAIGHT SUCKS

[unclefixer]

There is no carrier, not even straight talk, that has coverage everywhere. I have had Straight talk for year now and have only lost coverage once, and that was out in the boonies, where no provider would work.

[jaykz07]

Straighttalk is the BEST.. ..i recomend it to all of my friends.. .Good phones ans good customer service.

[toadslinger]

I have had a straight talk for 8 months now. left verizon after 10 years I cant complain at all very good service no dropped calls unlimited everything. may not have some features but i like the no contract. cons 411 and service areas but then again im in west Texas and we have lots of no mans land out here

[BETO1BETO2]

thanks for the heads up, I was about to get one of this

[LADYDANGEROUS05]

this phone is equal to SHIT that's why.

[hotheadedjoelhaha]

Mr.Jesse, I will address the Comments on this page rather than U, o.k.? St. Talk customer service is the Worst on EARTH! St. Talk also uses Different Providers for their phones. Write This Down! If your buying a ST. Talk phone. If the phone model ends in G, say LG900G-it's a GSM phone, which runs on ATT or TMOBILE. If it ends in C, it runs on Verizon(the Best, Largest Network). ALL of their Android phones run on SPRINT, the Worst Network(fewest towers). Ask Before you Buy, WHICH NETWORK.

[jokerswild1963]

Whenever you you buy a straight talk phone,get verizon because because verizon is so much better than at&t.An easy way to to tell that you are getting a verizon phone,look after the phone model number and there will be a letter after the model number and make sure the letter is C.Know this from experience.And have been very pleased with verizon.

[matthewmarrs123]

i bought a straight talk phone that looks like a rumor that slides up with the keyboard under it and that signal was gone after a month i had the phone so i sent it in on the first of Sep. and it is now been a month since i have not got my phone yet i am going to get a touch screen straight talk phone now can't wait.