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Outsourcing for Success | Enterprise Innovation

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Uploaded by on Aug 29, 2008

Sidney Yuen, Head of Global Consulting Services, AP, Convergys believes that multi-lingual customer relationship services will become norm. Technology is ready for home-based agents. Innovation will also mean self-service will become more viable with customers using non-voice media to get to their vendors. More information can be found at www.enterpriseinnovation.net

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