Getting started with BTCare

Simple how to videos for getting the most out of your BT products and services, everything from setting up your home hub to installing a BT Accelerator to maximizing your broadband speeds.

If you need further support, find us on bt.com/help or on Twitter @BTCare.

Category:

Howto & Style

Tags:

• BT
• BTCare
• broadband
• slow speed
• help
• fault
• faults

[BTCare]

@jimsim3 If you are charged £5 for over usage any remaining units are not carried forward to the following month. The minimum charge for over usage is £5 for up to 5GB of over usage.

[BTCare]

@aeon023 We're happy to help, you can always drop us a private message on here and we will reply :)

[BTCare]

@gregjirving I'm sending you a PM, we'll need a bit more info before we can diagnose this, looks like the line carries a lower speed anyway but we can still check to see if there are any problems :)

[bobbystar101]

Why doesn't my homehub 2.0 allow me to forward port range 21000-22000?

[BTCare]

@bobbystar101 I wasn't aware that there is an issue with ports 21000-22000, I'll try to find out if there is an issue - I'll post back here when I find out :)

[bobbystar101]

Well I those ports correctly set to forward in my BT Homehub firewall and of course my software firewall iptables.

I am certain it is a problem with the router firmware as when I use a different router I regain full functionality from my net connection and the ports forward correctly.

If this cannot be promptly fixed I would expect a full refund and free broadband, as the connection I receive from BT is not fit for purpose and fails to meet its own terms and conditions or acceptable use policy.

[BTCare]

@bobbystar101 I've checked with our technical people and there isn't an issue with that Port range or any firmware issues which might cause this behaviour. Rather than setting up a port range have you tried setting some individual ports up to see if that works?

[jimsim3]

If I go over my broadband limit or the usage allowance, then you will charged for additional usage in units of 5GB, at £5 per 5GB.

So my question is this...If i've payed you for extra units and I only used one of them. Do the other units get carried forward on to the fallowing months usage.

[aeon023]

BT ARE RUBBISH JUST GIVE US A PHONE NUMBER TO RING

[unitedkingdomism]

im pedicted 5.5mb download rate but am actually getting 40kb at best. Cant even watch this video without having to pause it to let if buffer. What can i do to improve my internet speed?

[MrNatehoven]

What has become of youtube

[gregjirving]

I'm having issues with slow BT broadband. Can you help?

Download speed during the test - 157 Kbps

For your connection, the acceptable range of speedsis 100-500 Kbps.

DSL Connection Rate :568 Kbps(DOWN-STREAM), 992 Kbps(UP-STREAM) IP Profile for line is - 350 Kbps

The throughput of Best Efforts (BE) classes achieved during the test is - 3.83:13.31:83.27 (SBE:NBE:PBE)

Upload speed during the test was - 695 Kbps

Upstream Rate IP profile on your line is - 992 Kbp