Episode 1, Merry Holidays, Please Hold: Fred Talk

Matt Nelson of Matt Nelson International Social E-Consulting Enterprise Leverage Solutions gives a rousing Fred Talk on his company's innovations in the field of customer service: Hold Music, Telephone Trees, the phrase "Your Call is important to us". In this speech with slides, he explains how the fax machine can be used to calm your customers down by making them wait a very long time to get their issue resolved.



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Category:

Comedy

Tags:

• comedy
• ted talk
• customer service
• holidays
• CHristmas special
• scotty iseri
• zendesk
• fax machine
• hipster