Joseph Michelli - Leadership and Customer Service Expert

Dr. Joseph Michelli is a best-selling author, internationally sought-after speaker, and corporate consultant. Michellis engaging keynote presentations focus on enduring leadership principles, legendary customer service strategies, and practical employee empowerment and innovation approaches. He is the celebrated author of The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary, When Fish Fly and The New Gold Standard. Michellis insights encourage leaders and frontline workers to grow and invest passionately in business and interpersonal relationships.
http://www.speakers.ca/michelli_joseph.aspx

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