A day in the life of a comcast technician
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If this is about a Comcast tech, why do they keep talking about DSL, cell phones, and U-Verse? Seems like ATT to me.
sully213 1 month ago
Former tech...and this is EXACTLY how they treat the techs!
borrelli 1 month ago
in-house cry babies, come be a sub sometime and get laid off every winter when the work slows down, or work 6-7 days a week...
elfkind1 4 months ago
-"... for what a miserable little life you must have"
-I do not care
BoldMoldOfGold 4 months ago
Communistcast is just like this. JUST like this.
BleedMarshall 4 months ago
Sounds familar. It's not just the technicians that have to deal with it. But this video is a little long, but very accurate.
Charrm 5 months ago
They hit the nail on the head with this one. I am a tech for Comcast and this is pretty much the jist of it. They do have a great benefit package, but I don't know what this "lunch break" business is. At least 50% of the time, you either don't get time to go to the bathroom, much less eat lunch, or you run late all day. I don't think they realize that their techs are mere mortals.
Rocksoup77 5 months ago
The call center is why everyone seems to hate Comcast. Most the workers in the call center no nothing about cable and as soon as someone has a problem with their service they say it's a bad equipment. Why they say that, I don't know. Maybe to get them off the phone. The source of 90% the problems occurring with peoples cable service is the actual cable wiring in the house. Which in no way shape or form is it Comcast's fault.(most the time). People cannot accept that, so someone has to be blamed.
ridewhitehorse 9 months ago
@TheOriginalJealot don't worry, it's not personal. It's just that agents have no clue about other depts and many depts have less than the required number of people resulting to long wait times. Comcast is notorious for lack of training expecially with outsourced agents.
Call centers are eliminating agents who tranfer calls just to avoid it but since there are too many calls, many gets unnoticed.
thespamac 9 months ago
Makes me feel bad for the employees of Comcast (although I've experienced similar things with other employers), not just the techs, but customer support. Although the techs do seem to be more competent than the online chat people, and I usually wont even both to call on the phone because I end up waiting on hold dozens of times, often from more than an hour or two, while people on the other end play "Hot Potato" with me, transferring me from one department to the other. Comcast sucks!
TheOriginalJealot 10 months ago