How I deal with Verizon Tech Support

This is a video I made while on the phone with Verizon tech support the other night... wooo hoo fun fun!

Update: It has over a year since I posted this video and it still gets comments fairly often. I especially like how it has gotten a lot of unhappy tech support people blasting it (but they seem to miss the larger point).

If this video was about insulting or annoying tech support people, why didn't I just hurl insults at the tech support on the phone? It would have been a simple comment to make - and I bet I would have gotten a lot more belly laughs from the kids on youtube and more subs as well...

Here is a bit more of a clue for people who have a problem seeing the bigger picture:
The easiest way to force any corporation into changing the way it behaves is by making it a fiscal deficit to continue doing business the way they are. By keeping this rep on the phone for over 30 minutes (and the additional calls I made to customer support following), Verizon ate the phone conversation charges and the employee's time/pay.

Wouldn't it have been cheaper and easier for them to just grant their 24h tech support the ability to answer simple questions (about when service would be back up and why it was down) or refund me 15 dollars for my outage instead of wasting time for both of us?

I have sympathy not only for customers being given horrible service but also for the tech support people forced to deal with this company's unhappy clients. I don't blame tech support or the customers for being unhappy - I am promoting change in the entire system when I force them into a situation causing fiscal deficit.

I knew exactly what I was doing when I turned the camera on, eat up as much time and money for Verizon as I felt I could get entertainment and revenge for the service they failed to give me.

Mission accomplished - and I suggest that whenever a corporation is not giving you the service you expect to do the same.

For anyone who wants to know what became of this situation - Verizon eventually granted me 35 dollars in credit and told me they would work on the communication gap between their tech/field-tech and customer service departments.

I quit using their service when my credit ran out (because by that time I was still unhappy with what they had granted me) and switched to cable internet service with Time Warner.

Time Warner's internet also experienced problems do to a faulty head-end that serviced my whole area. I found the node, reported it, and for my time Time Warner Cable gave me over 90 dollars in credit and everyone in my city's service was improved. Let me repeat that part for people who don't understand: I got better internet service for my entire city and surrounding areas by "complaining". This isn't just about "me" when I act this way - it is a ideology to help consumers.

It is our responsibility as consumers to question the quality of services in a "free market" and buy and act accordingly. Do not let corporations lay down the rules of conduct or they will do so to increase own income. Do not heed anyone else telling you what you should think your money is worth. Corporations do not care about you as a consumer or an employee (this goes for you tech support people too), do not care about them. Trade your money for what you think it is worth.

Upset tech support people watching this video - stop defending Verizon like its a country or king.

If you type "Verizon tech support" in a youtube search this video comes out far on top recently with over 25k views compared to the next highest on the list at around 2.5k. Thanx for making this video a success!

I'm done pandering to trolls - be polite or I will delete/block/remove your comments as I see fit.

Category:

People & Blogs

Tags:

• Verizon
• tech
• support
• problems
• dealing
• with
• product
• internet
• outage
• problem
• absurd
• technical
• corporate
• rebellion
• bubonicnate
• bubonic
• nate

[jhouse0970]

your beard its a rogue operation...

[bubonicnate]

@jhouse0970 your mom is a beard.

[AlphaWhiskey7]

Rogue Operation... funniest thing I've heard all day.

[gentlyweepforgeorge]

I would like to watch this vid but i have verizon. so it would take an hour or so to download it  with my 3G network.

[bekichalkley]

This is so typical of verizon... they have gotten worse and worse over the years. I have been a customer for 10 years, when my current contract is up i am leaving and never looking back.

[MisterJaypers]

Fantastic video! You are awesome! So calm and cool. I would have gone insane.

[jennifergrrl53]

Verizon operates call centers and hires vendors like TelePerformance and WDS to handle their call volume. The goal of these 3rd party vendors is to make money. Verizon pays these companies X dollars per call. It is up to these piece of shit companies to enforce unrealistic stats on their agent. And by enforcing a strict call statistic matrix, handle time and others, they ensure that they make money. If customer service happens in the process...gravy.

[mannyzx1]

Same thing with me... I will never EVER buy anything Verizon related. My service with on and off for three months and no credits no anything! Fuck them! Even if fios is better than Time Warner I rather have them, at least they apologize and give me free crap when there is a problem.

[nunsexrock2005]

The rep didnt know becuase they dont tell them shit about whats going on when there is an outage. If I still worked there I would have just put in the one day of a credit all $1.66 of it

[fuzzycatfur2008]

@bubonicnate win!

[Username93611]

I worked in customer service, and I used to love these kinds of calls. Nothing eats up a good chunk of the day like a customer who just won't let you off the phone. I laughed my ass off when you said "What do you mean anything else? There hasn't been a first thing yet..."

So much of my time was spent trying to devise ways of getting customers to accept that I was unable to help them, without being angry at me... because there's often literally nothing you can do.

[countolaf32]

Nice video, you are chief among trolls! That is a compliment by the way.