In the wake of the PPI mis-selling debacle, the British Bankers' Association is torn between defending the banks' behaviour and admitting it got it wrong.
British Bankers' Association here. This isn't what the headline says it is. In the clip Eric Leenders was explaining why the banks felt they had to pursue a judicial review - he wasn 't saying they had done nothing wrong. Our chairman Marcus Agius has said publicly PPI was a product where, in many instances, the banks got things wrong and let customers down. The industry has apologised and is putting things right. We hope that is a clear statement and certainly it was intended to be.
British Bankers' Association here. This isn't what the headline says it is. In the clip Eric Leenders was explaining why the banks felt they had to pursue a judicial review - he wasn 't saying they had done nothing wrong. Our chairman Marcus Agius has said publicly PPI was a product where, in many instances, the banks got things wrong and let customers down. The industry has apologised and is putting things right. We hope that is a clear statement and certainly it was intended to be.
BritishBankers 7 months ago