Success with CRC: 175,000 calls to 21,000 customers by 500 reps -- managed by CRC

Customer Profile - The Hillman Group

Hillman employs the largest factory direct sales force in the hardware industry today with over 500 sales and service Representatives. Their highly-trained Field Service Representatives make over 175,000 scheduled merchandising calls to over 21,000 customers each year in the U.S. and Canada. Representatives throughout the country receive internal support from Hillmans Inside Sales and Customer Service Team, making Hillman's service to the customer first priority.

Before: Relied on automatic replenishment system to keep up with supply and demand; relied on manual key-entry systems for tracking call cycles and store activities.

After: CRC provided completely automated solution for productivity, store activity and service call frequency.

Category:

Science & Technology

Tags:

• field force management