Professional Phone Etiquette : Phone Etiquette: Speed, Volume & Articulation

Talking on the phone removes the body language we normally use to communicate. Practice professional speed, volume, and articulation on phone calls with tips from a communications specialist in this free phone etiquette video.

Expert: Tracy Goodwin
Bio: Tracy Goodwin has a masters in corporate communication and 10 years experience in professional speaking.
Filmmaker: MAKE | MEDIA

Category:

Howto & Style

Tags:

• phone
• etiquette
• telephone
• manners
• calls
• operator
• secretary
• skills
• free
• how
• to
• Expert
• Village

[mochalattejanae23]

thank you so much for the phone advice. I am currently a college student, majoring in administrative office technology. This will teach me how to answer phones professionally when i get an office job.

[CarolSarah100]

So good!

[amradma]

thanks

[budgetconferencing]

Thanks for sharing these wonderful tips with us!

[Qermaq]

One reason people talk too fast is not because of being excited or out the door or having no "visual regulators", but because they know the topic so much better than the listener that they fail to pace the information to the learner's pace. Consider the listener's comprehension of the information you are providing.

[gracedrose]

Could someone give me the transcription of this video, please ? i don't know english well as do it for myself!

[dominadorgamit]

great!!!!! i'v learned a lot!!!!

=)

[2110hello]

thanks...I think I am not a good listerner at phone...help me overcome that....

[luckysngh96]

thanx a lot

[purplesageify]

One of the most annoying things is when people call you and leave a msg. about a issue or problem that they need fixed and they dont describe the issue at all....ie "Hey Bob the documents that you sent over are totally messed up, please call me back".Then you wast time trying to call him back to find out the problem.A better msg would be "Hey Bob,there were 2 signitures missing on the 2nd page and 1 on the 4th page of the XX document that you sent over,can you please correct and resend.

[iceton8186]

shez psycho...........