Air Asia Cancel Flight Without Notification - Come, Talk & Walk Away Attitude

We booked our flight through Air Asia Online AK62 to Haikou on 14th November 2009. However on the departure day on 19th July 2010 at LCCT Terminal, we were very surprise to find out that there was no such flight listed on the information board. We have to go around and ask the Air Asia Staff, and they redirect us from one counter to the other counter. At last, we found the right counter to get the explanation. We have to queue around 10 - 15 minutes at their complain counter, before they attended to us. After listening to our problem, an officer sitting at the back of the counter trying to make several call to find out our queries. After he hang up, he told us that our flight have been reschedule to the next day and amended our flight schedule by using a ball point pen. Not only he amended the departing schedule to the next day but arriving schedule will be delay to the next day as well (It means that we have to stay an extra day in Haikou). When we start to pressure him for more explanation, then he called his superior to come over. As you can see in the video clip, they claim they have inform us through email 3 days ago. However, we check back through our email inbox, we received nothing from Air Asia for the last 3 months. Where is the proof of sending and the confirmation of receive of their email from us? Inform us only through email and do not care whether the passenger receive their information or not? Don't they understand we will definitely give them a call if we do receive their email and ask for their explanation. What the fuss we have to paid for our taxi ride to travel all the way from PJ to LCCT and from LCCT back to PJ, if we already know the flight has been canceled . Why can't they make a phone call to double confirm instead, so that to make sure, all their passengers on board this flight will receive this piece of very important information? What happen if someone who do not have any email account? Don't Air Asia understand or simply don't care that their passenger have already preplanned their vacation and paid for their hotel, inland tour and transportation. We have lost a day and force to paid for an extra day to the hotel. Furthermore, we have to apply for an extra day leave from our work. Our holiday have been ruined by Air Asia. My question is whether this low budget Air Asia flight treat all their passenger a low class person? No complain, no demand and no request. If that so Air Asia should inform every of their passengers and put under their term and condition. I wonder how the professional and airline quality body like Skytrax would name Air Asia "World's Best Low Cost Airline"?

Category:

Travel & Events

Tags:

• AirAsia
• Air
• Asia
• Skytrax
• Cancel
• Flight
• Complain

[LittleMaxC]

stupid pax...Passenger have own responsible to check their flight Status,dont always claim to Airlines Company.Some more,Customer is not always right...

[squadtec]

If Air Asia is effective and professional enough to pick up call, definitely there will be no hassle for passenger. Are u still happy if u already paid for the bus fare that has been offer to u to travel today, but u can’t get on that bus without any reason? Don’t be an uncivilized over here calling people stupid and showing off your ego. I don’t think you have the brain to justify the customer right. Without customer, you will be jobless in Air Asia. Shame on you and pity your mum who raise u.

[fishyee171]

the pax is talking to a liar...good in acting summor...dun noe y airasia hiring tis kind of ppl

[zdrasvui]

check the email. they usually send thru email. air asia dont call pessengers.

[proflyerz]

Phone Number and email given during booking sometimes not correct.

Passenger won't use international prefix for phone number

[Chris58851]

Skytrax already review every low cost airlines in the world than you make unreasonable recording over here. From airlines statistics like Flightglobal and aviationweek, AirAsia has one of the most on time airlines in the world. If you think delay and cancellation are suck, why don't try frustrating hours of waiting and unpleasure attitude at USA or Europe. They do yell at you to scram and don't fly with them. Truly old henks.

[einael83]

stupid pax...opsss...huhu~