Interactive Media Airline Customer Care System

Makin' Money from Mobile: The solution feature the whole set of Customer Care interaction processes proactive, automated, assisted in a 3G multimodal scenario.
The airlines Customer is prompted by a notification (e.g. SMS message) of the event regarding his/her flight (proactive service); the message allows the Customer to access visual information regarding the event, gate change, using an interactive application, speech enabled in case (automated service); moreover the Customer can access the call center Service Rep (assisted service) to request additional information that, even within a traditional voice call center, can be delivered in visual format (images, video clips) thanks to the IM Meltemi software platform implemented on top of Dialogic enabling technologies for media and signaling processing.

Category:

Science & Technology

Tags:

• mobile
• money
• sms