How to get a BRAND NEW replacement iPhone 3g from Applecare

THERES A CAT :o

if you think 5-6 iPhones is bad? I'm listed in Apple's computer having been through 17. Currently have iPhone 3G 8gb.
1st generation: 5
3G: 8
3GS: 4

longest process but eventually had to downgrade to 3G 8GB.

He has to send the broken one back. Didn't you hear how he has a $400.00 hold on his credit card?

They sent you an iPhone 3GS for free because they do not have anymore 16 GB iPhone 3G phones. This will not work with a 8 GB.

Yeah I don't see them upgrading people from a 8 gb iphone to a 16gb iphone for free, let alone doing that and upgrading them to the new iphone 3gs.

You said they upgraded you from a 16 GB iPhone 3G to a 16 GB iPhone 3GS. o_o After so many number of exchanges, I think the customer can ask to pay extra to upgrade their iPhone 3G to an iPhone 3GS.

I don't know about that mostly because they are still selling brand new iphone 3g 8g. And they didn't tell me they were going to upgrade me from the iphone 3g to the 3gs. When I opened the fedex package I saw they sent me an iphone 3gs, I had no idea they would do that, and I didn't ask them to do that but they did... and I'm grateful.

Well they definitely cannot replace your 16 GB iPhone 3G with an 8 GB iPhone 3G. It just isn't right. The 3GS was the only available and logical replacement for your defective phone. Apple wants their customers happy. It's tough being ranked number one in customer satisfaction.

Your right but giving me a brand new upgrade wasn't that big of a deal, I had a problem with an at&t smart phone and they not only gave me a new phone replacement but the upgraded one. It just makes common business sense, if your customer has been having a lot of problems with your device, you should do something above and beyond. But Apple does have great customer service, the best thing I can say to anyone wanting this option is to be nice to apple people on the phone and they will help you.

i called because i have dust under my screen(the day before my warranty was up) asked for the retail replacement. and got "we don't know if the phone will be new we test it before we send it out to you...etc" so if my replacement one is bad i will be sure to try for the retail!