Never Buy Sony Service

After two hours of speaking with Sony about service on a laptop. I get to a second level of "Customer Support".

Second attept to upload, I had to remove all the dead air in the acll to get the total video time under 10 minutes.

Category:

News & Politics

Tags:

• Sonly
• laptop
• service
• customer
• telephone
• call

[budderfly1965]

OMG, those customer service reps need to be FIRED!!!!

[TheBeardedJeffersons]

Honestly, the video didn't show too much fault on Sony's end....the caller was kind of a dillweed.

[Mandyzfelix]

I have to say... I work in a cell center (will not disclose which company) in customer service... and USUALLY i'm sitting here thinking to myself "This customer is an IDIOT! They're not listening and have no idea what they are talking about." ... but in this instance... this rep and her supervisor are just plain RUDE and totally lack basic customer service skills.

[rdanyal7]

Sorry but the guy on the phone seems like he's looking for trouble. Get a life dude. 

[JEBC88]

The supervisor does have a point. I really cant understand why people like to argue and complain about how long they have been on the phone. Understand this, theres something called, PROCEDURES. like them or not, you have to go through them. not saying its the best practice, but still, you have to follow them at every place you go or call. fighting will not speed things up. the rep was trying to get the job done fast, but you decided to add extra time to do nothing but wasting life and breath

[tbwise826]

I had just had a fight with Sony yesterday about my Playstation 3. I paid $99 to have it sent and repaired (cause it was out of warranty, granted). I got my PS3 sent back and the disc that was stuck in it had heat damage(it looked glossy, hazy, and just damaged). They then said that it was in the records that they pulled it out with damage....funny thing is it was BARELY watched and was a blu ray which takes ALOT to damage it. So, they are not compensating me for my damaged product.

[Garn0123]

This... actually disgusts me. Even if the customer was being a bit of a douche (which, to be honest, was expected after the length of time and apparent quality of service he was receiving in that time frame), it's sort of the call service's job to be professional and respectful throughout the whole call. From what I heard, they all should be fired or at least forced through another training course.

[ryanmajor2]

Wow I am not buying a Sony.

[EviLzLiKeNeO]

Holy shit... I was not expecting that... That was pretty bad.

[janacalla]

as a csr, no matter what the customer says to you, you still need to apply professionalism. you must not over talk the customer!!

[sobserver]

The fault lies in part on the caller. He stammers when he tells the rep who drop the laptop, yet he is able to speak so clearly when scolding the rep.