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Queue Manager V4 Monitoring Queues for Lotus Sametime.mp4

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Uploaded by on Apr 6, 2010

Instant Technologies Queue Manager V4 supports new IM based monitored queues for Lotus Sametime. These IM based Sametime queues allow experts and managers to see all queue traffic, waiting visitors, and questions within a monitoring application. Inbound click to chat IM queues are displayed for customer service representatives and help desk managers. Queue Manager V4 supports Lotus Sametime and Microsoft OCS
http://www.instant-tech.com

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