Introducing Dovetail Support Suite for HR...
Your employees are one of your company's most valuable assets.
When there's a problem,
• Where do your employees turn?
• How do your HR advisors find the information they need to answer questions accurately?
• How do they record the interaction?
• If they can't find the answer, where do they turn for assistance? (pause)
• And How IS the knowledge being Captured, for reuse?
Dovetail Support Suite for HR is the ANSWER.
Our solution helps organizations reduce time spent on administrative work,
• lower costs,
• and improve the employee service experience.
Join me for the next few minutes to learn how...
Our Advisor Console allows users to customize their work environment -- arranging personal dashboards to organize information from many sources.
Dashboards centralize ALL the information advisors and managers need to make informed decisions.
Improve efficiency, with more consistency and better timeliness, through Case Management
Dovetail's Employee Case Management feature enables HR advisors to record Every employee interaction from Multiple channels in one place, providing a complete audit trail of employee communication with HR.
Our Google-like text search functionality makes it easy for staff members to quickly find the answer they're looking for anywhere in their corporate network.
Keep Track of Assets with Centralized Asset Management
Track employee training and certifications, ensuring timely enforcement of education and compliance.
You can also track assigned company assets, such as company vehicles or computers, which helps Eliminate costly replacement of unrecoverable assets.
Dovetail integrates with your existing HRMS -- as well as other corporate systems - to streamline key HR processes
This Seamless integration affords a Unified view of key employee information and documents.
Such as
• compensation,
• benefits,
• and performance reviews
within a single, consistent UI, eliminating the need to access multiple systems directly.
Reuse Existing Knowledge with Knowledge Management
The knowledge base -- comprised of answers to questions and solutions to problems from previous HR activities -- leverages the collective experience and interactions of employees and HR staff.
Increase the efficiency of your HR department by never having to solve the same problem twice.
Provide 24x7 access to the Knowledgebase and your HR department through Employee Self-Service.
Empower your employees And reduce administrative work -- freeing HR talent to work on more strategic initiatives.
Through the self-service portal, employees can
• view the status of any of their cases at any time,
• see the entire case history,
• and will no longer have to inquire to HR to get an update.
Employees can ALSO use the self-service portal to search the knowledgebase and find answers to questions themselves
Visualize Critical Data with Reporting and Analytics
HR activities generate a TON of useful data essential for time-sensitive decision making
For example,
• what services are being delivered?
• What is your team spending the majority of their time on?
With analytics, you can track what issues are having the greatest impact on your employees and where you can benefit from specific service enhancements.
Configure and Change your solution to fit your needs
Setting up the Dovetail system is simple.
Designated Users or System Administrators can easily customize the look and feel of the application for ease of use as well as adapt the application to align with your changing business.
This can ALL be accomplished without any IT resources.
Key benefits of implementing Dovetail Support Suite include:
• Lower cost of service delivery while increasing its effectiveness
• Accurate and consistent answers to employee inquiries
• Faster ramp-up time for new employees through a streamlined on-
boarding process
• Less administrative work - freeing HR talent to work on more
strategic initiatives
• Reduced exposure to litigation and an audit trail for regulatory
compliance
• HR service that is aligned with overall corporate objectives and processes
If you would like to increase efficiency and reduce costs in your HR department, Dovetail Support Suite is your answer!
Thank you so much for joining us today! Please feel free to contact us for further information or to see a personalized demo.
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Great very informative..
Jimdewdew 4 months ago