The Mechanical Turk

Automation and self-service are becoming technical priorities for companies looking for efficiency and consumers looking for convenience. But without a proverbial "man behind the curtain," particularly one that's engaged and empowered, automation may be nothing but an elaborate customer hoax.

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• Peppers Unplugged
• video diary
• Don Peppers
• self-service
• automation strategy
• engaged
• empowered employees
• 1to1
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[frozenfx]

You've got it all wrong my friend. It's not that your point is directly wrong, it's that you're view of automation is skewed. It seems as though you don't understand the point of why things get automated. Successful automation is done to free up the human beings within a company to use their insight, their senses and their feeling for more important tasks.

What you're saying seems so obvious. We as programmers program the automation, so OF COURSE human beings have to be behind it all.

[Zakdayak]

Nice Drueke set

[mikiilic81]

Thank you very much, but people in Europe should avoid MTurk because there is a lot of shipping problems. I couldn't order anything so far because of my address location. I tried with two different European address in different countries.

And yes, only in US one may receive cash all others just buy products. I have earned however I can't spent it because of my location. I did however receiving stuff from other companies, so my address is correct and valid.

[enteradj]

Kick ass !

[Angela15317]

Thank you for the story. It created a wonderful insight to help me in the development of my new business.