Emerging Tech Talk #33 - Build apps that use Twitter for customer interaction with IMified

If you start interacting with customers via Twitter - and are successful - how do you scale your efforts to meet demand? What if you could develop automated agents that can help human agents in responding to Twitter inquiries? In this episode of Emerging Tech Talk, host Dan York is down at the Enterprise 2.0 conference in Boston and talks about how you can now build apps on the IMified platform ( http://www.imified.com/ ) that can interact with people on Twitter in precisely these type of scenarios.

More information on this subject can be found in this Voxeo blog post: http://bit.ly/WA8W0

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Comments or feedback can be sent to dyork@voxeo.com

This show is a production of Voxeo Corporation.

Category:

Science & Technology

Tags:

• voip
• emergingtechtalk
• ett
• voxeo
• danyork
• IM
• imified
• unifiedselfservice
• self-service
• apps
• platforms
• twitter
• customerservice
• service
• e2conf
• agents