HTC Desire hardware defect

This video demonstrates a serious defect that affects several HTC Desire Android smartphones.
The defect, which is most probably a hardware process corner one, ends up in resetting the device while using simple applications such as Web browser, Google Maps or Google Navigator. This video reports a row of reboots whilst visiting a news web page using 3G connectivity.
The device has just been hard resetted and no applications other than pre-installed ones have been installed. Firmware of the device has never been hacked or modified, and has been updated to latest official Android 2.2 released by HTC via FOTA.
The issue is likely to be a process corner problem, since it wont show up in cold environments: as the video demonstrates, in fact, laying the device on a cold surface prevents the phone from rebooting.

Category:

Science & Technology

Tags:

• HTC
• Desire
• defect
• bug
• reboot
• process
• corner

[belladaz]

Do not worry, this problem only affects very old Desire lots. No issues of this kind have been reported for devices newer than July 2010, at least to my knoledge.

[parasgala1985]

@ i m facing the same issue and i dont know what to do please suggest what to do... i have tried everything possible and the device is still under warranty... help neeeded n this is a nice video i dont feel i m the only one on this planet going through hell... help ppl help .

[belladaz]

@parasgala1985 : get your device back for repairing, they will replace your mobo immediately as they did with mine. Just one important thing: make sure to describe VERY precisely the reboot issue. I attached this video in DVD just to make sure they understood the phone was definetely broken.

[MrSolumbe]

You are genius I have tried to look for possible fault problem as well...I realize after rebooting it suddenly becomes hot....hmmm good one but they must fix this urgently.

[belladaz]

@MrSolumbe : they will, at least here in Italy. I had my mother board completely replaced eventually (even if I had to wait for two months...)

[MrPrebeg]

I doubt this is hardware problem...

[belladaz]

@MrPrebeg: yeah.. acute and motivated observation: so it is software problem, right ? in fact, the ABC of Software Engineering tells us that temperature variations impact on how software behaves :D

[hherskind]

Yes, DO worry! I have exact the same problem on a 2 months old HTC Sensation, and it is pretty annoying, as the wifi-connection is lost after the reboot. Only a manual reboot fixes the wifi-connection again!

HTC tells me to do the hard reset, which I've done. But that doesn't solve the problem.

[mike1015325]

My wildfire just rebuted it self while in middle

[rachy1108]

i have the same problem it is really annoying only had the phone for 3 months and it doing it and my phone is the htc desire s the new one some time i just wanna smash it up

[EvangelistaBoccadoro]

Yeah that confirms my fears. I noticed infact that the device gets really hot if using videogames or other apps. I suggested thi cause for thes fault at the HTC support team but they didnt confirm. They just suggested a reset of the software. I bought the Phone in Feb 2011 and during the winter I never had any problems. The defect got particularly bad during summer time months...

[Madman2725]

wtfffffffff......:( I WAS going to buy htc desire soon.....:( shittttt......i always defended htc i guess i was wrong..:(

[dpaik360]

it's obviously an overheating issue b/c it shuts off when it gets to hot

[MrSolumbe]

@belladaz I got it replaced as well now with new motherboard....lol thanks