Body Language - Executive Training - Janine Driver - Starwood Hotels Toronto Pt. 1
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Uploaded by lyintamer on Sep 22, 2011
How can we improve our commitment to our guests?, What can we provide to them that demonstrates our loyalty and appreciation? How will our interactions today change the trajectory of their lives for the better?
And here's the answer: By reconfirming your promise to deliver warm, welcoming, world class guest service. In this age, a traveler can take their business anywhere, why should they stay with you? Are you doing your best to ensure they feel appreciated before, during and after their stay? Do your front and back of the house staff present themselves as welcoming and engaging? From housekeeping to room service, wait staff to spa services, concierge to doorman...is each member of your team resolutely committed to providing luxuriously attentive client assistance every step of the way?
Use the New Body Language to reconfirm your commitment to service - building connections and loyalty. Did you know that the majority of what we say is communicated through our body language? It is imperative that we master the proper way to effectively communicate in this fashion...it will boost sales, improve customer relations, and inject enthusiasm into the morale of employees! Not only that, but the trickle down effects are amazing...imagine, in only one day you can improve your confidence, your credibility and your career!
Janine Driver, New York Times Bestselling Author, President of the Body Language Institute and International Speaker presented a combination program of her Sales Driver and Customer Service Driver, exclusive to the hospitality industry.
Visit www.janinedriver.com to learn more and contact Traci Allen at 202.216.0660 to book Janine Driver today for your team.
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