The Conversation Manager is a practical, well founded and well researched book which accurately reflects today's marketing realities. The author has a fresh new vision about the best way for brands to approach and to collaborate successfully with the contemporary consumer. There are concrete tips about the best way to adjust your company's strategy towards conversation management and dozens online tools that can help you with your new job - as a fullyfledged Conversation Manager. It is easy to read and richly illustrated with examples and facts. This book, orginally written in Dutch, is already a big success in Belgium and the Netherlands.
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