NBC Action investigators in Kansas City, Mo., interview IICRC Master Textile Cleaner Brian Bock about what consumers should expect from a professional carpet cleaner. Many unscrupulous cleaners offer coupons through the newspaper and then fail to honor the advertised price. Bock informs viewers that an IICRC-Certified Firm will always take the appropriate steps to vacuum, pre-condition, extract moisture from, groom and dry the carpet.
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