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Customer Service Tip - 10 Questions to Ask When Something Fails

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Uploaded on Jul 5, 2011

Customer service speaker and professional training expert, Shep Hyken, shares 10 questions to ask when something goes wrong with a customer. Bestselling author of The Amazement Revolution, Shep reminds you that every Moment of Misery can be transformed into a Moment of Magic! To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to www.hyken.com
Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. (For information about customer service training go to http://www.TheCustomerFocus.com.)

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