EMPATHY

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Uploaded by on Nov 12, 2011

Empathy is a trait strongly desired by all sales professionals. For years many believed that having too much empathy was a sign of weakness. The truth is, you can't be over empathic. You can, however, fall into sympathy - In this video Rossi will outline the difference and demonstrate why high levels of empathy are still a prized trait of sales professionals.

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