OTRS: Agent Info Feature

Loading...

Sign in or sign up now!
Alert icon
Upgrade to the latest Flash Player for improved playback performance. Upgrade now or more info.
633 views
Loading...
Alert icon
Sign in or sign up now!
Alert icon

Uploaded by on Nov 2, 2011

In this video, you will learn how to activate a little known feature to aid you in sending important messages to your agents(users), in which the accountability for reading this message will be recorded by OTRS.

Like this tutorial?
1) Subscribe to my channel, and
2) find more on me, and connect to me, on the following social networks:

XING - http://www.xing.com/profile/Shawn_Beasley
Linkedin - http://de.linkedin.com/pub/shawn-beasley/9/477/a97
Twitter - http://twitter.com/#!/diginin

Check out the OTRS project page http://otrs.org/ and sign up for our community services.

http://forums.otrs.org/ - User Forums
http://otrs.org/lists/ - Mailing Lists
http://faq.otrs.org/ - Knowledge Database (FAQ)
http://bugs.otrs.org/ - Bug Tracking
http://otrs.org/ - Brainstorm / Ideas

Category:

Science & Technology

Tags:

License:

Standard YouTube License

  • likes, 0 dislikes

Link to this comment:

Share to:
see all

All Comments (0)

Sign In or Sign Up now to post a comment!
Loading...
Alert icon
0 / 00Unsaved Playlist Return to active list
    1. Your queue is empty. Add videos to your queue using this button:
      or sign in to load a different list.
    Loading...Loading...Saving...
    • Clear all videos from this list
    • Learn more