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Uploaded by jnjtiger on Feb 1, 2010
Rod McNealy, Johnson & Johnson Marketing Executive, Wharton Lecturer, presenting The Nordstrom Story as an example of great Customer Satisfaction, learn more at RodMcNealy.com
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The tire story is absolutely true! It happened at the Nordstrom location in Alaska.
Dexrii 10 months ago
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The tire story is absolutely true! It happened at the Nordstrom location in Alaska.
Dexrii 10 months ago