Session-based VoIP and rich media services such as video can place unique demands on the network. Service providers require tools to enable service level agreements (SLAs) proactively, provide QoS metrics, and enforce subscriber and network policies for consistent delivery of services. In addition, VoIP providers must manage supplier routes and rates for maximizing margins and ensuring quality. Using GENBANDs GenView-RSM the industrys first session analysis engine service providers can extract performance metrics based on the analysis of Session Detail Records (SDRs) generated by the GENBAND Session Border Controller (SBC) network entities. A feedback mechanism between GenView-RSM and the SBC entities provides operators the ability to leverage the analysis and address each sessions behavior in the network comprehensively. GenView-RSM also includes element management system (EMS) functionality for provisioning and element configuration and carrier-grade FCAPS capabilities
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