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Handling Customer Complaints in the Library

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Uploaded by on Dec 7, 2008

Complaints. We all get them, we all don't like them.

Well here's the gang to look at how we should be dealing with them in libraries. And more to the point how we shouldn't deal with them too.

Yes it's a semi-serious video with only one brutal murder for a change (Billiam you can start running now!). Enjoy and spread the weasel word.

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  • And would you believe I actually own a stuffed Python dead parrot (named Palin in a fit of originality by me). Watch out for him in some of the other videos ;)

  • Great Video - I am going to put it up on my Blog - keep up the good work!!!

    Ummmmm, the parrot would be pushing up daisies if you hadn't nailed him to the perch.

  • I was sorely tempted but avoided the obvious parrot gag ;)

  • No complaints about parrots? LOL.

    Great vid!

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