Robert Richman, head of Zappos Insights, explains why he recommends executive coach, Russell Pereira if you are looking to improve your own game in the way you develop your people. This was shot at Zappos headquarters in Las Vegas, Nevada, where Robert had engaged Russell for coaching and consulting with his team and him.
An online retailer, Zappos started from making no money 10 years ago to becoming world renowned for its amazing customer service and work culture - so much so that it was bought by Amazon for over $1 billion. They also top the Fortune Best Companies to Work for in America List.
Last year (2010) Zappos was voted the 6th best company to work for in the US by Fortune Magazine and number one for customer service by American Express Consumer Choice Awards.
To learn more about Russell go to www.aplayermaker.com
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