salesforce service cloud Case Management for gov and state agencies Demo

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Uploaded by on Jun 27, 2011

How a Gov can manage cases with state agency. In this demo a government office assigns cases to 1 of several state agencies using the salesforce professional ed. Escalation rules are used as tickler reminders if the user doesn't update and validation rules are used to enhance permissions.


Visit www.Thylaksoft.com to request more info.

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