This is the 'Standard 5 - Value for money' section of the Progress Housing Group annual report for tenants 2010/11.
The Group is regulated by the Tenant Services Authority (TSA). This section of the film tells you how we performed in 2010/11 against the TSA's standard 5 'value for money'. This standard is about offering value for money to our customers and making our services more cost effective.
This film has been produced for tenants of New Progress Housing Association, Progress Care Housing Association and New Fylde Housing.
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