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Customer Perspective: Santa Cruz Bicycles - PTC

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Uploaded by on Apr 29, 2009

Joe Graney, Engineering and Quality director at Santa Cruz Bicycles, has more than 10,000 hours using PTC software. Hear Joe describe the challenges facing Santa Cruz and how, using PTC software, Santa Cruz Bicycles achieved these benefits: Product design time (from project start to finished goods delivery) shortened from 22 to 14 months, Suspension design iterations increased from less than 10 to more than 100 per product and Warranty claims decreased by 70%

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