AthenaOnline - Drivers of Customer Satisfaction with John Goodman

Loading...

Sign in or sign up now!
Alert icon
Upgrade to the latest Flash Player for improved playback performance. Upgrade now or more info.
142 views
Loading...
Alert icon
Sign in or sign up now!
Alert icon

Uploaded by on Mar 23, 2011

In this AthenaOnline lesson John Goodman points out that the things organizations typically think of as requirements for good customer service are wrong. He explains what his research has found as the actual key drivers for keeping customers happy.

  • likes, 0 dislikes

Link to this comment:

Share to:
see all

All Comments (0)

Sign In or Sign Up now to post a comment!
Loading...

Alert icon
0 / 00Unsaved Playlist Return to active list
    1. Your queue is empty. Add videos to your queue using this button:
      or sign in to load a different list.
    Loading...Loading...Saving...
    • Clear all videos from this list
    • Learn more