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United Airlines doesn't speak human... but Helen does

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Uploaded by on Nov 20, 2009

Like this? Buy the book: http://www.speakhuman.com -- You've heard about United Airlines, right? They're the ones who got a whole lot of press for how they dealt with one guy's guitar. Well, on the day that my passport expired, I learned that United Airline's call centers care more about company policy than customers... Thank goodness they have Helen!

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  • Always deal with the agents at the airport. They are human. The call center could be in India, they don't work for united and don't know how to be human

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