Like this? Buy the book: http://www.speakhuman.com -- You've heard about United Airlines, right? They're the ones who got a whole lot of press for how they dealt with one guy's guitar. Well, on the day that my passport expired, I learned that United Airline's call centers care more about company policy than customers... Thank goodness they have Helen!
Always deal with the agents at the airport. They are human. The call center could be in India, they don't work for united and don't know how to be human
wrwebbs 2 years ago