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HOME #14 - Responding to online complaints (a primer in online reputation management)

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Uploaded by on Oct 4, 2009

Chris Boyer and Patrick Singson discuss the best ways hospitals and health-care providers should take caution when responding to online complaints, and outlines three key principles of online reputation management. In addition, they outline ways to assess whether it's appropriate or not to respond online. For more information, visit http://www.christopherboyer.com

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