Fairmont Hotels gets my vote for customer service
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I work at the Fairmont Scottsdale Hotel (Formerly the Princess Hotel) and the thing they drill into our brains most during our orientations is empathy. They really stress using the customer's name, and going out of our way to make sure they're happy.
We are even told to provide unexpected services such as that room upgrade; usually small things that have a big effect. That's exactly why we have 5 diamond hotels. :)
Crxss 3 years ago