Q-and-A Session w/ Dr. Addleson (Part 1)

GMU School of Public Policy Professor Mark Addleson answers questions from our audience.

Dr. Addleson's presentation this evening was titled, "If Knowledge Work is All Touchy-Feely, Where Does this Leave KM?"

Have you ever read a management book that has much to say about work? This is not a minor oversight. It is a huge blind-spot. We've created practices for organizing work (management) with no regard for what people actually do and how they do it. To fill the gap, I've taken a close look at knowledge work from an unfamiliar perspective; inside.

Two questions are particularly illuminating. What is this work and where is the work? Knowledge workers spend most of their time getting organized while sharing knowledge. This is their real work and is deeply social, creative, messy, and largely invisible. Many practices under the KM umbrella do little to help knowledge workers get things done. In fact, they do the opposite.

The people who really understand knowledge work and organizing are software designers and project managers who've adopted agile methods. If you're are looking for good KM practices, follow the path to their door.

Category:

Education

Tags:

• knowledge management
• km certification
• km training
• certified knowledge manager
• ckm
• knowledge work
• knowledge workers
• dr. mark addleson
• gmu school of public policy