How Important Is Being Friendly
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All Comments (35)
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Mr.Gitomer, I totally agree! One can find perfect example from my latest experience at : salescase.blogspot.com/
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This guy is an asshole, he was yelling a poor lady at the front desk in Canada for so stupid reason!
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@gsx1100cc He even looks like Dr. Phil.
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@uohecc Friendliness isn't fake. You can fake friendliness, but it's better to actually be that way. Even if you don't want to, it makes the customer feel better about being at the place of business.
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Corneliusthecat, you and everyone else on here has blown it at one time or the other. Not saying Gitomer did or didn't I wasn't there. But if he did, perhaps he would have handled it differently given another opportunity. I for one think this man has a lot of sales wisdom to offer. Just because he doesn't always walk what he talks doesn't disqualify him in my book. You don't always live up to your own standards and neither do I. So what is your point really?
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Friendly = fake. I was taught by my manager, "Fake it til you make it"
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I actually smacked myself in the face.. who else did?
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Well said and how funny are the people it upsets? :)
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Thank you
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@corneliusthecat shut the fuck up you little dumb muthafucka. You obviously don't know shit about the business world. Sometimes shit happens bro and people snap when the person on the other end of the scale is a moron. Poor lady? ha fuck that dumb bitch. I'm pretty sure that Jeff wouldn't of snapped at her if she didn't keep fucking around and wasting his time. Its that simple. I too hate stupidity and laziness and don't ever forget this asshole. Berating customers is not being friendly either.



I love this guy! He is the Dr Phil of sales LOL!
gsx1100cc 3 years ago 10
was staying at the Renaissance hotel in Vancouver on business when I overheard Gitomer taking a piece out of the desk clerk. He was extremely condescending and obnoxious to the poor lady.
Gitomer, you really need to be careful how you act when you're in the public. I'm sure that's not the kind of image you want to project...especially if you're in sales. The people around you in the lobby could be potential customers..... Sales 101.
Berating service staff is not being friendly.
corneliusthecat 3 years ago 9