Customer Service Training Tip - Starting Over by Shep Hyken

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Uploaded by on Sep 2, 2009

A short customer service tip from Shep Hyken's best-selling book, "The Cult of the Customer." This two minute video is about taking initiative and "Starting Over." You are only as good as the last customer's experience. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For more information about Shep Hyken and The Cult of the Customer, visit http://www.Hyken.com or call (314) 692-2200. For customer service training information go to http://www.TheCustomerFocus.com.

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  • So True, With that practice, how can you not be a great business.

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