Baton Rouge USPS - United States (Lack of) Postal Service

I understand that some post offices are wonderful. I generally frequent the post office in Prairieville, LA and have never had a complaint. This post office, though, and many others I have been to have a track record of horrible service, quite like what is in this video. This post office is at 10380 Perkins Rd, Baton Rouge, LA. I arrived a little before 1:45 PM, there were 7-8 people in line. One post office employee was serving customers. Said employee went on break at 1:45 PM. This video was taken at 2:02 PM and not one person had been served. It was right at 2:10 PMbefore anyone was helped. The line was about 20 people long with more loitering around outside, and this is after people had left in disgust. I appreciate the USPS, they have a generally good service with cheap prices. They have a reputation of horrible customer service, though, and this was a fine example of that. Hopefully someone that can affect some change will see this before the USPS loses even more customers.

Category:

News & Politics

Tags:

• Customer Service
• USPS
• Post Office

[hk95501]

this is nothind come to 92201 area and they will lose ur package and wont give a dam about it all they will have to say is if u have not take any insu then there is nothing they can do to retrive ur package and driver dont remeber where he or she deliver ur package do wht ever u want to or have to they DONT CARE AND THEY WONT IN FURTURE.

[fotofreak62]

This is disgusting. I work down the street from this station at the Baton Rouge P&DC. I know exactly what kind of employees are there, lazy and useless. Upper management is a joke and no one is held accountable for this type of behavior. No wonder the postal service is going under. Completely inexcusable.

[calliedeaner]

Wow. I am a window clerk in Michigan, and this is just disgusting to me. It just proves how shortstaffed we are, and how management doesn't care. There is NO excuse for leaving a window unmanned, regardless of whether it is your breaktime or not. Pretty sure this office doesn't recieve the 100% mystery shop awards!

[OzarkExplorer]

@osaze10 LOL, Postmasters know NOTHING of what's going on in the office! This is from nearly 40 years of service. I've seen the best the Post Office has to offer, and sadly, have had to work with the worst. That's why I left for retired bliss, and never looked back!

[OzarkExplorer]

This is a system-wide problem. Understaffed window service, and overstaffed supervisors. Although, I've seen employees take their "break" while sitting at the window with their backs to the customers. Where are the supervisors?? Oh yeah, in the break room! Fire 'em all!!

[coyotebluez]

As a former USPS employee, now thankfully retired, this is a disgrace and a slap in the face of the majority of employees who perform their job in spite of arrogant and egotistical managers. Where was the manager of counter services during this time? Probably out of the office taking an hour lunch or more! Why were there not more employees working the window? The USPS rarely hires to replace clerks that have retired.......and this is the result. It is pathetic and shows the USPS in crisis.

[osaze10]

Window management should be removed from postal service!!Theres should always be a replacement window clerk!! If NOT the DAMM supervisor should cover the window..Fired the Postmaster to for not knowing whats going on in the office!!!

[fdpsports]

I knew this was Perkins Rd. Its Pathetic. You should have zoomed in on the sign that says we strive to give you great service in 5 minutes or less