CTQ Tree, It's All About What to Measure

The CTQ Tree (Critical to Quality Tree) is all about what needs to be measured to drive improvement in the eyes of the customer. The CTQ Tree provides a graphic to tie the progression of the requirements together. The progression starts with the Want or Need, which leads to the Drivers within the Process we must control, and then to the Critical to Quality Characteristics (CTQs) that we measure to control the Drivers. Once we know what to measure we must define what means good or bad, which is also called the specification. Typically our customers let us know what they want or need, but rarely do they define the CTQs and the specifications.

Category:

Education

Tags:

• Voice of the Customer
• CTQ
• CTQ Tree
• Quality
• Quality Characteristics
• Operations Improvement
• Six Sigma
• Lean Six Sigma
• Quality Improvement
• educatevirtually
• educate virtually
• how to

[MyLearningstyle]

The concept of CTQ is been presented well with a live example. The presentation followed more of a practical approach than theory. I strongly felt usage of KaiZen in the presentation material. Thanks for sharing your wonderful experience.

[MyLearningstyle]

This certainly helps in building quality requirements.

[MyLearningstyle]

This certainly helps in building high quality requirements.

[aanyaraj]

It was very helpful. V. Clearly explained with suitable ex. understood at first go. May god bless u and yr family for sharing knowledge.