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'Modern Chairs' - A Total Quality Management Training Video

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Uploaded by on Apr 7, 2009

A Total Quality Management training video that our final year class at the University of Edinburgh made in the style of Charlie Chaplin's Modern Times. The inention was to teach, teamwork, production line processes, process optimisation, defects, quality, and continual improvement 'Kaizen'.

Directed by Eric, Produced by Stuart.

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Uploader Comments (Spetznaz1)

  • 6:50 is Montagues and Capulets by Profokiev

    8:03 is Carmina Burana by Carl Orff

  • Think about it:

    1)In TQM stage1 part the line process is not balanced. The last person has to work harder than the others hence becoming a bottleneck.

    2)If the cycle time is reduced the process should be redesigned hence the quality is maintained.

    3)Waiting is defined wrong. (don't pass chairs ?too slowly??) as well as overProdctn and overProcssng

    4)30chs in 90 sec because bottleneck eliminated at the end of the line

    5)TQM Stage3: its 65s because all workers have to work harder now. THINK!

  • 1) Yes, that is the point.

    2) Yes. By reoptimising the process the cycle time can be reduced and the quality can be maintained.

    3) It is defined correctly. If you pass chairs too slowly the receiving person is waiting to long and thus there is room for cycle time improvement that is not being utilised.

    4) Yes - process has been optimised.

    5) Yes, the process is now faster because each worker is being fully utilised and not being limited by any bottlenecks in the process.

Top Comments

  • Great job on this video! Insightful

  • Masterpiece. This video has really explored the essence of TQM in such an entertaining and unique fashion. You guys did an excellent job. I particularly enjoy watching the actor named 'Chaochao Chaplin'. He's definitely one of the best asian actors I have seen on the screen in ages.

    I have watched this video at least 50 times and never got bored of it. I must say, this video can only be enjoyed by those with acquired taste.

    Keep up with the good work guys.

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All Comments (16)

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  • This is a great video that clearly shows the effects of lean manufacturing and TQM at work. By just telling your people to work harder and faster, you will create more frustrations and quality will suffer. But if you do the appropriate time studies and balance the work, throughput will go up without affecting quality.

  • What is the first piece of music?

  • Hi, I think your video is great. Im a brazillian environmental engineer student and would like to show it in an adm presentation I have. I´d like to know if you could give me the permission to edit it, making it faster , putting a subtitle(in portuguese) on it and show it to the class? Thanks a lot mates.

  • It just misses the main point : swip! Standard Work In Process to stay tuned with the customer and last guy...

    So 10'31" is just 10'31" waste

  • and the music please at 08:03????????????

  • what's the name of the song at 06:50???

    thanks in advance

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