Beware of Adobe Customer Service

Listen to my two-month ordeal trying to get a simple cross-platform upgrade from Adobe to Production Premium CS4... and then decide if you want to go through it as well... probably not.

Category:

Science & Technology

Tags:

• Adobe
• Production
• Premium
• CS4
• customer
• support
• phone
• India
• foreign
• accent
• cross
• platform
• upgrade

[mercer9258]

Why did you switch to a Mac?

[bdubrecords]

@mercer9258 More stable OS, sleeker laptop design with longer battery life, etc...

[entyce66]

hey did you stay with adobe or switched and in your opinion whats a better platform for adobe mac or pc thx

[bdubrecords]

@entyce66 Just as I was about to switch to Final Cut Pro, Apple screwed it up. So, I'm in a holding pattern now. I'll go with Final Cut if Apple fixes their mistakes. Otherwise, I'll upgrade to CS 5.5. I like Mac best, but Windows 7 is good too...

[TheAudioart]

Go all the way FCP and never look back !

[bdubrecords]

@TheAudioart I've actually already ordered Final Cut Studio!

[MartyHITD]

Well said, Maybe you should of sent this video to them

[saeroner]

Man I HATE THEIR SUPPORT! I just got off the phone with them... Next upgrade is FCP or something else

[hawg427]

I will not speak to any customer support from another country. One time I called Dish Network and guess where their cust. support went to ???? You guessed it, India. I finally got a hold of a lady in the US and she gave me a phone number that went straight through to a US office :-) Never again. 

[bdubrecords]

@javierymirna I did get it eventually!

[javierymirna]

Hey Man so what ever happened? did u get ur software?

[MATHGODpi]

@PaulGrantDesigns yeah it's pretty deplorable that such a rich company would station their customer service center in India just to save a few bucks on cheaper staff.