SunView Software ChangeGear Quick Tour

A quick look at SunView Software's enterprise ITSM solution, ChangeGear.

ChangeGear is a web-based IT Service Management (ITSM) software solution that enables IT organizations to efficiently resolve IT requests and track, manage, and control IT services. ChangeGear includes the seamless integration of key ITSM processes: Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, and a Configuration Management Database (CMDB).

ChangeGear automates IT processes and streamlines many of the repetitive tasks required to effectively manage demanding environments. An intuitive user interface and built-in ITIL processes enable IT staff to accelerate response times, resolve incidents more quickly, and restore normal operations -- all while minimizing the negative impact on business operations. With ChangeGear, IT support staff can accelerate ticket resolution and achieve 360-degree visibility into IT service support processes.

Category:

Science & Technology

Tags:

• Sunview Software
• ChangeGear
• Change Gear
• Change Management
• Release Management
• Incident Management
• Problem Management
• Configuration Management
• Knowledge Management
• Service Desk
• Help Desk
• CMDB
• ITIL
• ITSM