HTC Desire overheats and reboots

This is my HTC Desire. I've had it since April. It was very reliable until early July (a hot month here in Berlin). Since then, every time the phone gets warm it resets, over and over again. It's basically unusable. I'm sending it back to HTC for the 2nd time. If tested in a cool environment (for example, in an airconditioned room on a cool bench that acts as a good heatsink), it will probably work OK. However, that is not the real world. The real world is a warm summer in Berlin where it's sometimes in the mid-thirties outside. The phone has been upgraded to Froyo with the hope that that would address the problem. Keine Chance. It is clearly a HW fault, that can only be addressed by repair or replacement. Since I got this in early April, I imagine that it's one of the early models. Hopefully, HTC has sorted this out by now.

Apologies for the noise on the video. That's the fan of my PC. I was using the warm enviroment of the top of the PC to simulate my pocket!

UPDATE: Got my phone back from the service centre after nearly 6 weeks, the motherboard has apparently been replaced. Please to say that I have not had a problem since. Clearly, it was a hw fault that could only be resolved by part replacement. While I am a fan of the HTC phone, I am disappointed that HTC did not acknowledge the problem as soon as they knew about it. Instead, I was given the run-around for over 2 months.

Category:

Education

Tags:

• HTC
• Desire
• overheating
• reboot
• restart
• Android
• fail

[siscopiso]

send it back again and they need to replace the motherboard and it will be fine again! had the same problem and now its fixed!

good luck!

[coverdriven]

Thanks siscopiso, that's exactly what I'm doing. I've attached the youtube link to the notes that accompany the faulty Desire. I note that there are quite a few Desires doing this now.

[opTreadstone]

HTC should get their QA department in fucking order. It's unacceptable to think that AAA phones are buggy, leggy and act like this. Is anyone running gingerbread 2.3.5?

[mart7561]

I have the same problem and problem with camera.

Grrr.

[youforrealdude]

Happened to mine too since yesterday, I'm sending it to repair today and hope the warranty covers this.

[finnsk3]

My HTC Desire has done this since I brought it. I brought it when they first came out and I can't deal with out a phone for like 3 months while it is sent off for repairs so I am just never going to buy a HTC Phone ever again. I have owned 7 HTC Phones and 4 of them have died from manufacturing faults. I do like HTC's phones but their build quality is really bad.

[MrWilmNC]

I am now having this same issue. I am located in the United States, and my cell phone carrier is US Cellular. The phone continues to overheat and reboot itself. If you take the back cover off, the bottom left corner below the battery gets very hot. I can kind of judge when the phone is about to reboot due to how hot this area is. I had a software reboot done by US Cell, this didn't fix the issue. Time to send it in for repairs, wish me luck!

[GrandDanois]

Hi, i have the exact same problem. I did a video too - Xp87yDYNOb8

My phone is on the way to the repair centre right now.

[j0rzeh]

@MrSolumbe I ended up smashing mine, I tell you it felt so amazing, I'm back on my old N95.

[Jonallerer]

@ranger1944omaha expensive? buy then a DORO phone.

[theknightuk]

I have the same problem. It was sent to 3 Network who re-flashed it, returned very quickly but as soon as i installed a few apps and tried Google Navigation, it did the same as yours. Also my phone could not be used whilst it is on charge.

Total disaster and to make matters worse, it has been in the HTC repair lab for nearly one month now. No phone for 4 weeks and it's still ongoing. I have a HTC Desire HD as well, but that phone seems to have no problems so far.

[TheSnuffkin]

@MrSolumbe been there done that mine reboots every twelwe seconds it has only been getting worse